AutoFix Garage Privacy Policy

Effective Date: October 26, 2023

AutoFix Garage ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us in any way. This policy applies to all information collected by or submitted to AutoFix Garage, located at 456 Hawthorne Blvd, Portland, OR 97214.

1. Information We Collect

We collect various types of information to provide and improve our services, personalize your experience, and communicate with you effectively. The types of information we collect include:

• Personal Information: This includes your name, address, phone number, email address, and vehicle information (make, model, year, VIN) when you schedule an appointment, request a quote, or contact us with inquiries.
• Payment Information: When you pay for our services, we collect payment information such as credit card details or other payment method information. This information is processed securely through our payment gateway provider and is not stored on our servers.
• Website Usage Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring website, pages visited, and the dates and times of your visits. This data is used to analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole.
• Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, personalize content, analyze website traffic, and target advertising. You can control the use of cookies through your browser settings (see Section 5 below).
• Communications: We retain records of your communications with us, including emails, phone calls, and online chat conversations, to provide customer support and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and Improving Services: To schedule appointments, provide repair and maintenance services, process payments, and respond to your inquiries.
• Personalization: To personalize your experience on our website and in our communications, such as recommending services based on your vehicle information.
• Communication: To send you appointment reminders, service updates, promotional offers, and other important information related to our services.
• Analytics: To analyze website usage data and improve our website's functionality, content, and user experience.
• Marketing: To send you targeted advertising and marketing communications about our services and special offers. You can opt-out of receiving marketing communications at any time (see Section 6 below).
• Legal Compliance: To comply with legal obligations and regulations.
• Protection and Security: To protect the security and integrity of our website and services, and to prevent fraud and abuse.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following types of entities:

• Service Providers: We share information with trusted service providers who assist us in providing our services, such as payment processors, website hosting providers, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online, such as payment information.
• Secure Storage: We store your information on secure servers and implement physical and electronic security measures to protect it from unauthorized access.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job duties.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Cookies Policy

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionalities such as page navigation, access to secure areas, and shopping cart functionality.
• Analytics Cookies: These cookies allow us to analyze website traffic and user behavior. We use this information to improve our website's functionality and content.
• Advertising Cookies: These cookies are used to track your browsing activity and display targeted advertising based on your interests.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect your browsing experience and prevent you from using certain features of our website. For more detailed information, please review our Cookies Policy.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You have the right to opt-out of receiving marketing communications from us. You can do so by clicking the "unsubscribe" link in any marketing email we send you, or by contacting us directly.

To exercise your rights, please contact our Privacy Officer at the address provided below.

7. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove the information from our systems.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Privacy Officer
AutoFix Garage
456 Hawthorne Blvd
Portland, OR 97214
Email: [email protected]
Phone: (503) 555-2222